We take great pride in 100% customer satisfaction. If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:
You may return your unused item in its original condition and packaging within 30 days of receipt.
Please request a return by clicking on the "Return Item" button for your order on https://www.yousoho.com
Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide Houzz Support with the shipment tracking number.
All orders are inspected prior to shipment. Returns will only be accepted based on an RMA (returns material authorization form). No returns will be accepted without an RMA. Returns will not be accepted for any item that have been sorted / culled through. We DO NOT accept partial returns. 25% Restocking Fee
